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Customer Success Center

Here to Ensure Your Growth

We are more than a tool; we are your partner. From setting up Brand DNA to scaling your content, we've got your back.
Submit a Request

Facing an issue or have a suggestion? Submit a ticket for tracked, prioritized support.

Contact Experts

General inquiries or plan consultations. Our team is ready to assist you.

Response within 24 hrs (Mon-Fri)
Drafee Academy

Master the platform with our self-paced guides, tutorials, and clinic marketing tips.

Frequently Asked Questions

It is your brand's unique identity data (tone, vocabulary, visual style). Drafee's AI uses this core data to ensure every generated post sounds 100% like you.

We count based on 'Generations' you finalize: SOLO allows 30 posts, PRO allows 150 posts, and AGENCY offers Unlimited generation.

We support direct integration with Facebook Page, Instagram Business, X (Twitter), LinkedIn, and TikTok via Webhooks.

We accept all major credit/debit cards via Stripe (global security standard). Bank transfer is available for Yearly plans upon request.